Apparently, Ben Baldanza, the CEO for Spirit Airlines, made a big mistake while handling an emailed complaint from a disgruntled couple asking for compensation after a flight delay made them miss a concert as reported by a blog called Alexrudloff.com.
A couple from Orlando purchased seats on Spirit Airline for the very first time. They were flying to see a concert in Atlanta, but when the flight was delayed they missed their concert. They wanted the $73.60 airfare to be reimbursed, as well as the money they were out for the concert tickets, hotel room, and airport parking fee, which added up to $376.84. They emailed the CEO of Spirit and complained of poor customer service from the company along with the request for compensation.
Baldanza supposedly told one of his staff in an email to handle the complaint and said, "we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny."
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