According to documents leaked to Boy Genius Report today, AppleCare representatives are being given a strong company line to deliver to unhappy iPhone 4 owners who complain about reception issues.

Employees are told to say that the device's reception performance "is the best we have ever shipped" and that its critical antenna flaws are "a fact of life in the wireless world." They are told not to perform service on iPhones with these problems and instead to give customers a PR-driven recitative instead.

In a nutshell, Apple knows the phone has problems but will insist that users are simply "holding it wrong."